Effective date: 5 June 2026. These terms apply to all products and services supplied by US Cruiserz (Pty) Ltd, including online orders, quotations and workshop work.
Important customer notice
Certain provisions of these Terms and Conditions limit the liability of US Cruiserz, allocate risks to the Customer and contain acknowledgements by the Customer regarding modified vehicles, warranty limitations, transport responsibilities and high-performance vehicle applications. Customers are encouraged to read these provisions carefully before entering into any transaction with US Cruiserz.
1. Introduction
These Terms, Conditions, Warranties and Disclaimers govern all products supplied, services rendered, vehicle modifications performed, repairs undertaken, fabrication work completed, consultations provided and transactions entered into by US Cruiserz (Pty) Ltd (“US Cruiserz”). By accepting a quotation, paying a deposit, placing an order, authorising work, delivering a vehicle to US Cruiserz, or accepting delivery of any product or service, the Customer agrees to be bound by these Terms and Conditions.
2. Definitions
“Customer” means the person, company, trust, partnership or entity purchasing products or services from US Cruiserz. “Products” means all parts, accessories, components, fabricated products, imported products, conversion kits and goods supplied by US Cruiserz. “Services” means all labour, fabrication, repairs, installations, modifications, tuning, maintenance, diagnostics, consulting and related services performed by US Cruiserz.
3. Quotations
3.1 All quotations remain valid for thirty (30) days unless otherwise stated.
3.2 Quotations are based on information available at the time of issue and may be amended if additional work, materials or unforeseen circumstances arise.
3.3 Prices may be adjusted due to exchange rate fluctuations, supplier increases, freight charges, customs duties, taxes or circumstances beyond the reasonable control of US Cruiserz.
3.4 Delivery and completion dates are estimates only and are not guaranteed.
4. Deposits and payment
4.1 US Cruiserz may require a deposit before ordering parts, commencing fabrication, scheduling workshop time or beginning work.
4.2 Deposits paid for imported, custom-fabricated, modified, special-order or non-stock products are non-refundable.
4.3 Full payment must be received before any vehicle, component, product or goods are released unless otherwise agreed in writing.
4.4 Ownership of all products supplied remains vested in US Cruiserz until payment has been received in full.
4.5 The Customer shall be liable for all reasonable legal and collection costs incurred in recovering outstanding amounts.
5. Special orders and custom fabrication
5.1 Custom-manufactured, fabricated, modified, imported or special-order products are non-returnable and non-refundable.
5.2 Production and delivery timelines are estimates only and may be affected by supplier delays, shipping delays, customs clearance, manufacturing constraints or circumstances beyond the control of US Cruiserz.
5.3 US Cruiserz shall not be liable for any loss arising from supplier, freight, customs or third-party delays.
6. Modified vehicle acknowledgement and disclaimer
The Customer acknowledges and accepts that any vehicle modified, tuned, upgraded, converted, fabricated or otherwise altered from its original manufacturer’s specification may be subjected to increased mechanical, thermal, structural and operational stresses. The Customer further acknowledges that modifications intended to increase power output, torque, towing capacity, load carrying capacity, off-road capability, competition performance, expedition capability or overall vehicle performance may accelerate wear and reduce the service life of vehicle components. US Cruiserz makes no representation, warranty or guarantee regarding the lifespan, durability, suitability, reliability or performance of any engine, transmission, transfer case, differential, driveline component, clutch, turbocharger, suspension component, steering component, braking system, chassis component, electronic system or associated vehicle system operating under modified conditions. The Customer accepts that component failures may occur due to the increased operating loads associated with modified vehicles and agrees that such failures shall not, in themselves, constitute evidence of defective workmanship or defective products supplied by US Cruiserz. The Customer further acknowledges that vehicle modifications may affect manufacturer warranties, insurance cover, roadworthiness certification, emissions compliance, licensing requirements and legal compliance and accepts sole responsibility for ensuring compliance with all applicable laws, regulations and insurance requirements.
7. Performance, off-road and motorsport products
7.1 Certain products supplied by US Cruiserz are intended for off-road, expedition, competition, racing or high-performance applications.
7.2 Such products may not comply with road traffic regulations in all jurisdictions.
7.3 It remains the Customer’s sole responsibility to determine suitability, legality and compliance for their intended use.
7.4 US Cruiserz accepts no responsibility for the use of any product contrary to applicable laws or regulations.
8. Warranty
8.1 Workmanship warranty
US Cruiserz provides a Twelve (12) Month Workmanship Warranty on labour and installation work performed directly by US Cruiserz from the date of invoice. This warranty applies only to defects directly attributable to workmanship performed by US Cruiserz.
8.2 Parts warranty
All parts, components and products supplied by US Cruiserz are covered by any applicable manufacturer, supplier, importer or OEM warranty. US Cruiserz does not provide any additional warranty beyond that offered by the relevant manufacturer, supplier or importer. Nothing contained within these Terms and Conditions shall be interpreted as limiting any rights afforded to consumers under applicable consumer protection legislation.
8.3 Warranty exclusions
The workmanship warranty does not cover:
- Normal wear and tear;
- Consumable items;
- Misuse, abuse, neglect or improper maintenance;
- Accident or impact damage;
- Competition, racing, drag racing or motorsport use;
- Overloading or operating beyond intended design limits;
- Damage caused by third-party products or workmanship;
- Damage caused by customer modifications or alterations.
8.4 Third-party engine and driveline work
Where any engine, transmission, transfer case, differential, driveline component, ECU calibration, tuning, repair, rebuild, modification, installation or maintenance has been performed by any third-party workshop, tuner, mechanic, supplier or service provider, all engine and driveline warranties from US Cruiserz shall be null and void. US Cruiserz shall not be responsible for failures caused by, contributed to by, or related to any third-party repairs, modifications, tuning, assembly, calibration, maintenance or components. The Customer acknowledges that US Cruiserz cannot verify the quality, assembly procedures, tuning parameters, operating conditions, maintenance history or suitability of work performed by third parties.
8.5 Limitation of warranty remedy
Any approved warranty claim shall be limited to repair, replacement or rectification at the sole discretion of US Cruiserz. No warranty shall extend to towing costs, accommodation expenses, transport costs, vehicle hire, loss of income, loss of profits, loss of use or consequential damages.
8.6 Warranty inspection and repair location
All warranty inspections, assessments, repairs, replacements and remedial work shall be carried out exclusively at a US Cruiserz facility nominated by US Cruiserz. The Customer shall be responsible for delivering and collecting the vehicle, product or component to and from the nominated US Cruiserz facility. The Customer shall be responsible for all transport, towing, freight, shipping, travel, accommodation, customs, duties and associated costs incurred in presenting a warranty claim. US Cruiserz shall not be liable for any transport, recovery, travel, accommodation, loss of use, business interruption or consequential costs arising from a warranty claim. No warranty claim shall be valid where repairs, modifications or remedial work have been carried out by a third party without the prior written approval of US Cruiserz. US Cruiserz reserves the right to inspect and assess any alleged defect before approving or declining a warranty claim. Failure to present the vehicle, product or component to a nominated US Cruiserz facility for inspection may result in the warranty claim being declined. Under no circumstances shall US Cruiserz be obligated to travel to the Customer’s location or perform warranty work at any location other than a facility nominated by US Cruiserz unless expressly agreed in writing.
9. Customer vehicles
9.1 Vehicles left at US Cruiserz premises remain at the owner’s risk.
9.2 While reasonable care will be exercised, US Cruiserz shall not be liable for theft, fire, weather damage, vandalism or events beyond its reasonable control.
9.3 Customers are responsible for ensuring their vehicles remain adequately insured.
9.4 Personal belongings left inside vehicles remain entirely at the Customer’s risk.
10. Storage fees
10.1 Vehicles, products or components not collected within seven (7) days of notification may incur storage charges.
10.2 Storage fees shall be charged at the prevailing rate determined by US Cruiserz.
11. Returns and refunds
11.1 Returns will only be accepted with prior written approval from US Cruiserz.
11.2 Approved returns must be unused, undamaged and in original packaging.
11.3 A handling or restocking fee may apply.
11.4 Electrical components, custom products, fabricated products, imported products, special-order products and tuning services are not eligible for return unless defective under applicable law.
11.5 Products bought through our online shop may also be returned as set out in our Returns and refunds policy, including the seven-day cooling-off period for online purchases. Nothing in this clause limits those rights.
12. Limitation of liability
12.1 To the fullest extent permitted by law, US Cruiserz shall not be liable for any indirect, incidental, special, punitive or consequential damages.
12.2 US Cruiserz shall not be liable for loss of profits, business interruption, loss of income, towing costs, accommodation expenses, transport costs, loss of vehicle use or consequential loss.
12.3 The maximum liability of US Cruiserz for any claim shall not exceed the value of the products or services supplied giving rise to the claim.
13. Intellectual property
All designs, fabrication methods, technical information, photographs, videos, branding, drawings and intellectual property developed by US Cruiserz remain the exclusive property of US Cruiserz. No material may be copied, reproduced or commercially used without prior written consent.
14. Marketing and photography
US Cruiserz reserves the right to photograph, film and publish images or videos of vehicles, products and completed projects for marketing and promotional purposes. Customers requiring confidentiality must notify US Cruiserz in writing before work commences.
15. Force majeure
US Cruiserz shall not be liable for any delay or failure to perform arising from causes beyond its reasonable control including supplier delays, transport disruptions, labour disputes, natural disasters, government actions, power failures, pandemics or acts of God.
16. Governing law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. Any dispute arising from these Terms and Conditions shall be subject to the jurisdiction of the courts of South Africa.
17. Acceptance
By accepting a quotation, making payment, authorising work, purchasing products or engaging the services of US Cruiserz, the Customer confirms that they have read, understood and accepted these Terms, Conditions, Warranties and Disclaimers in full.
18. Online shop orders
18.1 Prices in our online shop are in South African rand and include VAT. They exclude fitting and delivery unless stated otherwise.
18.2 An online order is accepted when we confirm it by email. If a product is unavailable or a price was shown in error, we will contact you and you may cancel the order for a full refund.
18.3 You can pay by card through our payment provider or by EFT. EFT orders are processed once the payment reflects in our account. If you choose courier delivery, we email you the delivery cost and a payment link after you order, and you pay once you accept it.
18.4 Collection, delivery and returns of online orders are set out in our Delivery and collection and Returns and refunds pages, which form part of these terms. Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.
© 2026 US Cruiserz (Pty) Ltd. Questions about these terms? Email sales@uscruiserz.co.za or contact any of our branches.