This policy covers products bought from our online shop. Workshop work, fitting and quotations are covered by our Terms, Conditions & Warranty. Nothing here limits your rights under South African consumer law.
Changed your mind? 7-day cooling-off
You may cancel an online order within 7 days of receiving the goods, without giving a reason and without penalty (Electronic Communications and Transactions Act, section 44).
- Return the product unused, with all its parts, in its original packaging.
- You pay only the direct cost of returning it to us. You can also drop it off at any of our branches.
- We refund you within 30 days of your cancellation, to the payment method you used.
- This does not apply to products made or adapted to your own specification.
Faulty products: 6 months
If a product is defective, you may return it within 6 months of delivery, at our risk and expense, and choose a repair, a replacement or a refund (Consumer Protection Act, section 56). If a repair fails within 3 months, we replace the product or refund you. The manufacturer’s warranty applies on top of this.
We first inspect the product to confirm the fault. This cover does not include normal wear and tear, misuse, accident damage, competition use, or damage from fitting or modifications by a third party.
Wrong item or damaged in delivery
Check your order when it arrives and tell us as soon as possible if anything is wrong or damaged, ideally with photos of the product and the packaging. We collect it and send the right item, or refund you, at our cost.
Fitment
Please check that a part suits your vehicle before you order: add your vehicle at checkout or ask us first. If we confirmed that a part fits and it does not, we exchange it or refund you at our cost.
How to return a product
Email sales@uscruiserz.co.za with your order number and the reason, or visit any of our branches. We confirm how and where to return it. Card refunds go back to your card; EFT refunds go to your bank account.